TERMS & CONDITIONS
This page contains information on the terms and conditions for purchases from Home Supplier Limited. By using or accessing Our Website and/or placing any order(s), you agree to be legally bound by these terms and conditions.
In this agreement:
“Our Website” means any website of ours, and includes all web pages controlled by us.
“Buyer” means the person who buys or agrees to buy the Goods from the Seller.
“Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
“Delivery date” means the date specified by the Seller when the Goods are to be delivered.
“Goods” means those products or Goods specified. i.e. the Goods we offer for sale on Our Website, or, if the context requires, Goods we sell to you.
“Price” means the price for the Goods including packing and VAT. “Seller” means Home Supplier Limited “Consumer” shall bear the meaning ascribed in section 12 Unfair Contract Terms Act 1977.
“Carrier” means any person or business contracted by us to carry Goods from us to you.
- Make a contract with us
2.1 When you place an order with us, you are making an offer to buy Goods. We will send you an e-mail to confirm that we have received and are processing your order. If you do not receive your order confirmation email in your inbox please check your Spam or Junk folder.
2.2 In the unlikely event that the Goods are no longer available, or that we have made a pricing mistake, we will advise you of this. The order will be cancelled, order value returned and there will be no contract between us.
2.3 Once we have processed & completed your order the details will be passed to the Carrier who may be in contact directly with you to arrange a suitable Delivery date.
2.4 Images of Goods on Our Website are for illustrative purposes only. Your Goods may vary slightly in shade of colour or wood grain (if it is a wooden or laminated wood product) from the image shown on Our Website and will not include any of the pictured accessories, unless stated in the specification of the Goods. Whilst Goods may be shown assembled they may require assembly by you.
2.5 Goods may be shown as a set to illustrate other Goods from the same collection or range, but unless otherwise stated in the description, the Goods will sold as a single item.
2.6 We have made every effort to display as accurately as possible the colours of our Goods that appear on Our Website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual Goods.
2.7 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith. Dimensions and specifications are provided to us from the manufacturers and may be shown on an additional information section on the product page.
2.8 The Price of Goods may be changed by us at any time. We will never change a Price so as to affect the Price charged to you at the time when you buy those Goods.
2.9 This contract is covered by English law.
2.11 If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
- Acceptance of your order
3.1 You can use Our Website to place an order by selecting the product you wish to buy and adding it to your basket. Goods you do not require can be removed from your basket at any time.
3.2 You will be informed of any possible carriage charges at the checkout page. If free delivery is applicable, you will also be notified at the checkout page.
3.3 Your order is an offer to buy from us. We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase.
3.4 You will be required to pay for the Goods in full at the time of ordering by credit card or debit card payment.
3.5 Promotional Prices only apply during the period stated.
3.6 If you have a coupon code it must be used at the checkout page and the total will be reduced from the total order amount.
3.7 All Prices quoted on Our Website are in UK pounds and include Value Added Tax at the current rate.
3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.9 If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated Price, provided that we notify you before we dispatch it to you.
3.10 If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
3.10.1 accept the alternatives we offer;
3.10.2 cancel all or part of your order.
- Security of your credit card
4.1 We take care to make Our Website safe for you to use.
4.2 Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
4.3 If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process transactions which you have initiated.
- Delivery & Carriage Charges
5.1 Goods will normally be dispatched within 2-3 days and any estimated dispatch date is an estimate, which can change without notice.
5.2 The majority of deliveries are completed within 3-4 business days of dispatch, but in some circumstances this may change.
5.3 Some large Goods may take longer than this time to be delivered. Specialist delivery Goods such as extending, glass and marble tables can take 2 – 4 weeks.
5.4 The Delivery date specified on the order, if any, is an estimate only and time shall not be of the essence.
5.5 Sometimes we send deliveries directly from our suppliers. This is to aid the efficiency of orders and for economy purposes such as keeping prices competitive on Our Website. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer’s delivery policy.
5.6 Your order may arrive in more than one delivery when ordering multiple items.
5.7 We will deliver the Goods to the premises you specify on your order. You must be at home to accept delivery of your order
5.8 We will not accept responsibility for loss or damage if you instruct the Carrier to leave the Goods unattended.
5.9 If you change the delivery address once the Goods have been dispatched to you, we will endeavour to avoid any charges but we do reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
5.10 Please check the Goods on delivery – any Goods found to be missing should be notified to the Carrier’s driver at the time of delivery and noted on the Carrier’s paperwork. You will need to notify us within 24 hours of any missing items.
5.11 If a product is damaged upon delivery, this should be signed as damaged and refused. If damage is discovered when the product has been accepted, we will be able to offer replacement parts.
5.12 If your order is packaged in a number of boxes and some are damaged, you may accept the non-damaged Goods and refuse delivery of the damaged Goods. You must note this on the paperwork before you sign for delivery.
5.13 You should tell us about any special delivery requirements or conditions when you place your order.
- Cancellation and returns
6.1 Any Goods which have been personalised or modified to your specification, such as built to order Goods such as Sofas or custom made orders cannot be returned, also flat pack Goods must be unassembled and in the original packaging, we cannot accept returns of flat pack furniture that has been assembled.
6.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone.
6.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
6.4 If you cancel, you must return the Goods at your own cost within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us). You must ensure that the Goods are packaged adequately to protect against damage. If you cancel the order after the Goods have been dispatched but before they are delivered to you, the courier’s costs will be deducted from the final refund amount.
6.5 You must take particular care if you are returning flat pack Goods, to ensure that all fixtures, fittings are reconciled to the quantities on the inventory paperwork, packed and sealed in the original packaging. If any parts are missing we will reduce the cost of the parts from your refund.
6.6 If the Goods contain any glass or fragile parts, you must take particular care that these items are protected from damage in transit.
6.7 Please note that you have a statutory duty to take reasonable care to ensure that the Goods are not damaged in transit and that we receive the Goods. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty.
6.8 If you fail to return the Goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the Goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
6.9 We will refund all monies paid to us by you within 7 days, less any costs due under this contract, couriers return costs will be deducted from the final refund amount, all Goods must be returned as you received them either damaged, faulty or otherwise before refunds are issued.
6.10 This cancellation policy does not affect your legal rights – for example, if Goods are faulty or miss-described.
- Faulty Goods / Guarantee
7.1 Please ensure that prior to signing; you check that the packaging is intact. We are unable to accept claims for damages where the item has been signed for with nothing written on the Carrier’s delivery note.
7.2 It’s also very important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that it appeared to be in good condition when you received it. If a product is damaged upon delivery, this should be signed as damaged and you need to refuse to accept delivery. Once you have refused the delivery, contact us as soon as possible.
7.3 Signing “Unchecked”, “Not Checked” or similar is not acceptable.
7.4 If you only realise after the delivery has been made that parts have been damaged, you can contact us within 7 days of delivery, ideally sending us photos of the damage or other issues with the product. Our team will assess your complaint and offer replacement parts.
7.5 The cost of returning unwanted Goods to us is your responsibility, any damaged parts will be replaced free of charge however if you wish to fully return the product for a refund following a rejection of the offer of free replacement parts the return transport costs will be deducted from your final refund amount.
7.6 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty Goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
7.7 If there is a problem with the Goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the Goods for inspection. We will deal with the matter in accordance with your legal rights.
7.8 All Goods are covered by a 12 month manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
7.8 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a Consumer and accordingly, your statutory rights are not affected.
8.1 The Goods sold on Our Website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
8.2 We do not accept liability for any consequential loss of profit or indirect losses.
8.3 We make no representation or warranty for:
8.3.1 the quality of the Goods;
8.3.2 any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
8.3.3 the correspondence of the Goods with any description;
8.3.4 the adequacy or appropriateness of the Goods for your purpose.
8.4 We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
8.5 We shall not be liable to you for any loss or expense arising out of or in connection with your use of Our Website, which is indirect or consequential loss, or economic loss or other loss of turnover, profits, business or goodwill. This applies whether in an action of contract, negligence or otherwise, even if such loss was reasonably foreseeable or we knew you might incur it.
8.6 We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other good reasons. We may do so without telling you first.
- Foreign taxes and duties
9.1 If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.
9.2 You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
- Use of Our Website
10.1 You are permitted to use Our Website for your own purposes and to print and download material from Our Website provided that you do not modify any content without our consent.
10.2 Material on Our Website must not be republished online or offline without our permission.
10.3 The copyright and other intellectual property rights in all material on Our Website are owned by us or our licensor’s and must not be reproduced without our prior consent.
10.4 No part of Our Website may be reproduced without our prior written permission.
10.5 All Our Website terms are final and supersede any other terms from any other third party that we trade with be it suppliers, couriers or payment processes.
- Visitor Conduct
11.2 When using Our Website you shall not post or send to or from Our Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.
- Site Uptime
12.1 We take all reasonable steps to ensure that Our Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if Our Website is unavailable at any time.
- Links to and from other websites
13.1 Any links to third party websites located on Our Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
13.2 If you would like to link to Our Website, you may only do so on the basis that you link to, but do not replicate, any page on Our Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
13.3 If you choose to link to Our Website in breach of Paragraph 13.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
- Exclusion of Liability
14.1 We take all reasonable steps to ensure that the information on Our Website is correct. However, we do not guarantee the correctness or completeness of material on Our Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering Our Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of Our Website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
- Law and Jurisdiction
15.1 This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
- User Comments
16.1 Certain parts of Our Website offer the opportunity for users to post and exchange opinions, information, product reviews and data (‘Comments’) in areas of Our Website.
16.2 Home Supplier Limited does not screen, edit, publish or review Comments prior to their appearance on Our Website and Comments do not reflect the views or opinions of Home Supplier Limited, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion.
16.3 To the extent permitted by applicable laws Home Supplier Limited shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on Our Website.
16.4 Home Supplier Limited reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Conditions. You warrant and represent that:
16.4.1 You are entitled to post the Comments on Our Website and have all necessary licenses and consents to do so;
16.4.2 The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
16.4.3 The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
16.4.4 The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
16.4.5 You hereby grant to Home Supplier Limited a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
- Your account with us
17.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
17.2 If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
17.3 You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
17.4 You don’t need an account with us to order Goods on Our Website.
18.1 We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
18.2 Home Supplier Limited are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have a robust and effective data protection program in place which complies with existing law and abides by the data protection principles.
- Modifying Or Deleting Your Personal Information
19.1 If you would like to modify or delete your Personal Information, please contact us with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.
19.2 You have the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us.
- Intellectual property
20.1 Unless otherwise stated, Home Supplier Limited and/or it’s licensors own the intellectual property rights for all material on Our Website. All intellectual property rights are reserved. You may view and/or print pages from Our Website for your own personal use subject to restrictions set in these Conditions.
20.2 You must not do any of the following without our consent:
20.2.1 Republish material from www.homesupplier.co.uk
20.2.2 Sell, rent or sub-license material from www.homesupplier.co.uk
20.2.3 Reproduce, duplicate or copy material from www.homesupplier.co.uk
20.2.4 Redistribute content from www.homesupplier.co.uk (unless content is specifically made for redistribution).
20.3 You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
21.1 To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to Our Website and the use of Our Website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
21.1.1 limit or exclude our or your liability for death or personal injury resulting from negligence;
21.1.2 limit or exclude our or your liability for fraud or fraudulent misrepresentation;
21.1.3 limit any of our or your liabilities in any way that is not permitted under applicable law; or
21.1.4 exclude any of our or your liabilities that may not be excluded under applicable law.
21.2 The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
21.3 To the extent that Our Website and the information and services on Our Website are provided free of charge, we will not be liable for any loss or damage of any nature.